Connect with your customers
A poor connection between your technical experts and your not-as-technical customers can lead to delays, disappointment and unmet expectations.
The result can be a sub-par solution which damages your reputation and your relationship with the customer.
What we’ve achieved for our clients
Improved technical team reputation
Shorter delivery times on projects
Improved engagement scores
Greater uptake on technical team initiatives
How we connect you with your customers
Cultivate your Communication Programme
This programme is all about improving a technical expert's capability and confidence to communicate. A series of interactive workshops will give you a better understanding of your communication style and provide you with practical communication skills, as well as plenty of opportunities to practice in a safe learning environment.
In this programme, we give you practical tools to help you connect with others. You'll learn how to communicate effectively (verbally, non-verbally and in writing), so that you can build healthy relationships with your colleagues or customers.
By the end of this programme, you can expect to:
Be more confident and competent when connecting with others
Be a more articulate technical expert
Have stronger customer relationships
Get started with a free consultation
Stand in Their Shoes Workshop
This interactive workshop helps to improve the communication between two (or more) teams. It equips technical experts with knowledge and techniques to avoid miscommunication and frustration when working with customers who don’t share the same technical expertise.
Standing in the shoes of your customer, you’ll learn how to read and understand your customer’s perspective, and identify the barriers to communication that exist today. Learning more about your - and your customer’s - communication style will help you form a more cohesive working relationship that includes:
Improved, faster communication when working together
More thorough requirements gathering, reducing rework down the track.
Better client relationships, resulting in greater client retention
Onsite Communications Support
Want to see how it’s done? We work with you to identify a communication strategy that will keep clients engaged. And then we support you in making it happen in an engaging and sustainable way.
On site support gives you access to an experienced communicator where you work. For a specific project or a set period of time, we will help your technical experts improve their connections with your customers through:
A customer-focused communication strategy and plan
As-you-need-it content creation
On-the-job communication training and knowledge transfer
Protect Your Information Package
Appropriate policies, robust processes and engaged employees are the three ingredients for effectively protecting your organisation’s information. Without these, your information could be disclosed to other parties intentionally or unintentionally.
Our Protect Your Information Package ensures that the information stored in your information systems is well protected. Working together, we will help you to:
Create or update your IT systems, data protection and privacy policies
Identify new processes for you to put in place to support these policies
Educate your team about these policies and upskill them around new processes.
How we work
Discover
Discover the root of your problem
Educate
Educate you and your team
Embed
Help you to make it stick
What our technical Team Leaders had to say
“Our investment in Wires Uncrossed has delivered modern day thinking, and clear communications that are rapidly building trust in our ICT team at KiwiRail.”
— Garry, CIO at KiwiRail
“We needed someone who could communicate about information security to a technical team that didn’t know much about IT. The engagement and turnout from our team was outstanding. How Eithne and Myles communicate complex ideas is impressive!”
— Linda, Director of Finance at COMET Auckland
“My team needed to make sure our written messages were getting through to the people we contact all over the world. We liked the practical nature of Wires Uncrossed’s approach. The concepts were easy to apply and Eithne’s practical approach equates to tangible results.”