FAQs

At Wires Uncrossed we help Kiwi and Aussie organisations who employ software Engineers to deliver (a lot) faster while boosting service reliability. Here’s how we typically work with you: 1. Evaluate. We gather data and assess your engineering delivery system with our three to five-step assessment process. 2. Focus. In conversation with you, we apply our bespoke methodology to identify, validate, and prioritise your constraints and opportunities for improvement. 3. Uplift. To implement these opportunities, we work alongside teams to support, implement and validate patterns, practices, processes and capabilities.

We assess the overall software delivery system, not individual teams. Our process combines data from five cross-checking exercises covering people, processes, and technology to baseline current performance, benchmark against what's possible, and identify the best constraints to tackle in your system. This process takes three to six weeks, depending on team availability, organisation size, and data accessibility. The exercises include: 1. Software delivery metrics following the DORA definitions 2. Operational performance for reliability and system resilience 3. Maturity Grading and Self-Prioritisation against the Hierarchy of Engineering Needs capabilities 4. In-depth interviews with your team's experts 5. Engineering experience survey with all individual contributors tailored to your organisation

Good software delivery means a fast, confident, and sustainable flow of changes to production. Moreover, the software engineering system must effectively execute the organisation's strategy within its financial targets. The often-overlooked reality is that writing new code is rarely the hard part of software development. The real challenge is shaping your delivery system to validate and deliver changes quickly while building trust in your services across 10s, 100s, and even 1000s of people. Teams can and should measure their software delivery system to manage it. Today, the benchmark for high performance is continuous delivery—a system that routinely and confidently deploys to production one or more times a day. When this is true, it is proven over time to lead to the following: • Improved competitive advantage: Faster and more reliable delivery of features and fixes enhances the ability to respond to market changes and customer needs, giving your organisation a significant edge over competitors. • High Throughput: Efficient and effective software delivery, ensuring a steady and reliable flow of work. • High Customer Trust: Delivering consistent and reliable service that builds and maintains customers' confidence. • Lower Team Angst: Reducing stress and frustration among team members by improving processes and communication. • Lower Individual Heroics: Ensuring that the system is robust and efficient enough that it doesn't rely on extraordinary efforts from individual team members to succeed.

Improving a delivery system is challenging when you're also working within it. Priorities, constraints, and resources are constantly shifting. Changes need to be coordinated across people, processes, and technology. The team at Wires Uncrossed has been through this and intimately understands the difficulty of driving change from within. Here's why our approach is beneficial: 1. Unbiased Perspective: We bring a fresh, objective viewpoint free from internal biases to identify issues and opportunities overlooked by those too close to daily operations. 2. Proven Methodologies: Our Hierarchy of Engineering Needs, assessment process, and uplift capabilities quickly map an organisation's current state and sequence initiatives for immediate and lasting impact. 3. Dedicated Focus: We ensure continuous progress on improvement and transformation work, allowing your leaders and experts to focus on pressing issues without losing momentum on long-term goals. 4. Empowering Your Team: We enable your people to carry on the work, coaching them in a systematic way of continuously improving your delivery system, ensuring sustained benefits after our engagement. 5. Benchmarking and ROI: We support leadership in securing investment and demonstrating ROI for improvement initiatives. Our assessments include benchmarking and ROI calculations. We also help teams embed balanced scorecards to measure productivity, reliability, governance, and team engagement. 6. Change Management: Our engagements are grounded in decades of experience in communication and change management within technical teams, ensuring meaningful and effective change. Working with us provides the expertise, focus, and proven methods needed to enhance your software delivery system effectively and sustainably.